I can’t see my video. My video won’t load.

Modified on Mon, 1 Sep at 9:37 PM

There may be two possible reasons for your videos not loading:

  • your browser settings may need to be reset.
  • you may need to whitelist our video urls in your parental control program.

Resetting your browser settings

If you see a black box, with an orange play button but when you click the play button nothing happens, try resetting your browser settings. Here’s how:

*For the best learning experience, we recommend Chrome to view the website.

Whitelisting us in your parental control program

Some parental control programs may block access to unknown videos. You may need to whitelist the following URLs in your parental control program to be able to see the videos:

  • iframe.mediadelivery.net
  • video.bunnycdn.com
  • nicolethemathlady.com
  • mediadelivery.net
  • api.nicolethemathlady.com

If your video plays but is buffering, click here.

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